Engaging Patients and Families in the Medical Home

June 2010
AHRQ Publication No. 10-0083-EF
Prepared For:
Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services, 540 Gaither Road, Rockville, MD 20850, www.ahrq.gov

Contract Number: HHSA290200900019I TO2
Submitted By: Mathematica Policy Research, 600 Maryland Avenue SW, Suite 550, Washington, DC 20024-2512
Authors: Sarah Hudson Scholle, Phyllis Torda, Deborah Peikes, Esther Han, and Janice Genevro

Table 5. Excerpts from the National Partnership for Women and Families Medical Home Brochure
What Your Care Team Should DoWhat You Can Do
Source: National Partnership for Women and Families. A medical home is about you. Available at: http://www.nationalpartnership.org/site/DocServer/PCMH_Patient_Brochure_FINAL.pdf?docID=4601&AddInterest=1342. Accessed January 15, 2010.

1. Learn about you

  • Get to know you, your family, your life situation, and preferences. Remember these details about you every time you seek care, and suggest treatments that make sense for you.
  • Treat you as a full partner in your care.

4. Learn about caring for yourself

  • Know that you are a full partner in your own care.
  • Learn about your condition and what you can do to stay as healthy as possible.
  • As best you can, follow the plan that you and your medical home team have agreed is important for your health. If you have questions, ask!

2. Communicate with you

  • Give you time to ask questions, and answer them in a way you understand.
  • Make sure you know and understand all of your options for care.
  • Help you decide what care is best for you. Sometimes more care is not better care.
  • Ask you for feedback about your experience getting care.

5. Communicate with your care team

  • Always bring a list of questions to each of your appointments. Also bring a list of any medicines, vitamins, or remedies you use.
  • Always tell your medical home team when you don’t understand something they said. Ask them to explain it in a different way.
  • Always tell your medical home team if you get care from other health professionals so they can help coordinate the best care possible.
  • Always talk openly with your care team about your experience getting care from the medical home so they can make care better.

3. Support you in caring for yourself

  • Make sure you leave the office with a clear idea of how to care for yourself.
  • Help you set goals for your care, and help you meet your goals one step at a time.
  • Give you information about classes, support groups, or other types of services to help you learn more about your condition and stay healthy.