Using quality experts from manufacturing to transform primary care

Authors, Primary Steiner,Rose M.;Walsworth,David T.
Title Primary Using quality experts from manufacturing to transform primary care
Periodical Full Journal of Continuing Education in the Health Professions
Pub Year 2010
Volume 30
issue 2
Start Page 95-105
Abstract INTRODUCTION: Improving Performance in Practice (IPIP) is an initiative convened by the American Board of Medical Specialties. It investigates the efficacy of coaches in helping primary-care practices improve the care of patients with diabetes and asthma. Most IPIP states use coaches who have a health care background, and are trained in quality and process improvement. Michigan uses quality experts from the manufacturing industry who are educated regarding the health care environment, which enables them to perform as quality-improvement coaches (QICs) in primary-care practices. METHODS: In this case study, ninety-six quality experts were trained to coach primary-care practices, with 53 currently assigned to offices, and others assisting as needed. Practice teams and QICs identify gaps in care and office practices with the use of assorted quality-improvement tools. Reports are made monthly to describe clinical and process measures and methods used. RESULTS: Michigan has 33 practices engaged, involving 205 physicians and 40 midlevel providers. The teaming of quality experts from the manufacturing industry with primary-care office providers and staff resulted in office efficiency, improved care provided, and progress toward attainment of a patient-centered medical home (PCMH). DISCUSSION: Quality experts from manufacturing volunteered to coach for improvements in primary care. The efforts of QICs have been successful. Because the QICs are volunteers, sustainability of the Michigan Improving Performance in Practice program is a challenge.
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Place of Publication Not Available
Author/Address Michigan Improving Performance in Practice, Automotive Industry Action Group, 3600 Cottage Grove Court, Saginaw, MI 48604, USA. rsteiner@chs-mi.com
PubMed Link
Reference Type(s) Journal Article
Topic Tag(s) Comprehensive Care;System Approach to Quality and Safety;Outcomes;Practice Facilitation
Special Population(s) Individuals with Multiple Chronic Conditions
Case Study No
Commentary/Opinion Piece No
Historical Publication No
Key/Foundational Article No
Literature Review No
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