Implementation of a Clinical Pharmacy Specialist-Managed Telephonic Hospital Discharge Follow-Up Pro

Authors, Primary Anderson,Sarah L.;Marrs,Joel C.;Vande Griend,Joseph P.;Hanratty,Rebecca
Title Primary Implementation of a Clinical Pharmacy Specialist-Managed Telephonic Hospital Discharge Follow-Up Program in a Patient-Centered Medical Home
Periodical Full Population Health Management
Pub Year 2013
Volume 16
issue 4
Start Page 235-241
Abstract The objectives of this retrospective study were to examine the feasibility and characteristics that define successful implementation of a Clinical Pharmacy Specialist (CPS) telephonic hospital discharge follow-up quality improvement initiative, as well as the impact of this initiative. Adult patients who were discharged from a safety-net hospital between July 1, 2010 and June 30, 2011 and who were part of a patient-centered medical home were included in this quality improvement initiative. CPSs attempted to contact 470 patients; of those, 207 received the intervention and 263 did not. Patients in the contacted group were more likely to attend a hospital discharge follow-up appointment (66.2% vs. 44.5%, P<0.01) and had lower rates of 30-day readmission (22 vs. 52, P<0.01) compared to those who were not contacted. Institutions should consider allocating resources for pharmacist-managed posthospital discharge follow-up services because of the potential for positive clinical and financial impact. (Population Health Management2013;16:235–241)
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Reference Type(s) Journal Article
Topic Tag(s) Care Coordination;Health Information Technology;Primary Care Workforce Issues;Outcomes
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