How outliers become superstars: what shadow coaches do.

Authors, Primary Sullivan,K. W.
Title Primary How outliers become superstars: what shadow coaches do.
Periodical Full Journal of Medical Practice Management
Pub Year 2012
Volume 27
issue 6
Start Page 344-346
Abstract Physicians who score low on patient satisfaction surveys usually don't know what they're doing (or not doing) to cause below-average ratings. Too often, the temporary improvement gained from books and seminars dissipates as providers return to overloaded schedules and variability in patient expectations. Shadow coaching has proved effective for motivated physicians seeking more patient visits, better risk management, and high marks on the payer metrics that will soon affect qualification for Accountable Care, Medical Home, and favorable reimbursement.
Publisher Not Available
Place of Publication United States
Author/Address SullivanLuallin Group; 3760 Fourth Avenue, San Diego, CA 92103, USA. kevin@sullivan-luallin.com
PubMed Link
Reference Type(s) Journal Article
Topic Tag(s) Patient-Centered Care;System Approach to Quality and Safety;Primary Care Workforce Issues;Practice Facilitation
Special Population(s) Not Available
Case Study No
Commentary/Opinion Piece No
Historical Publication No
Key/Foundational Article No
Literature Review No
Article Rating No
Summary of Article Rating No