Evaluation of Patient Satisfaction with Diabetes Management Provided by Clinical Pharmacists in the

Authors, Primary Shawn McFarland,M.;Wallace,Juliet;Parra,Jessica;Baker,Jennifer
Title Primary Evaluation of Patient Satisfaction with Diabetes Management Provided by Clinical Pharmacists in the Patient-Centered Medical Home
Periodical Full The Patient
Pub Year 2014
Volume 7
issue 1
Start Page 115-121
Abstract The patient-centered medical home (PCMH) model is a multidisciplinary, team-based approach to healthcare that focuses on actively involving the patient in clinical decision making. Multiple studies have demonstrated improved clinical outcomes from utilizing clinical pharmacists in the primary care setting, particularly in management of diabetes. No study has evaluated patient satisfaction with pharmacist in the PCMH model. Our objective was to evaluate patient satisfaction of care received in pharmacist-managed primary care clinics among patients with diabetes mellitus within the PCMH. This study was a single-center, cross-sectional analysis of patients who were seen by a clinical pharmacy specialist (CPS). The setting for this study was eight outpatient primary care clinics within a Veterans Affairs healthcare system where diabetes management services were provided by eight CPSs. A total of 1,468 patients with a hemoglobin A1c>7.0 % who were seen in clinic by a CPS at the primary care clinics between 1 October 2008 and 1 April 2012 were mailed the Modified Diabetes Disease State Management Questionnaire (DDSM-QM). The DDSM-QM was a 15-item questionnaire that assessed overall patient satisfaction with pharmacist care, as well as patient satisfaction within three major domains: ‘service,’ ‘self-management,’ and ‘knowledge’. A response rate of 42.7 % was attained, with 627 patients consenting to participate by completing and returning the self-administered questionnaire. The mean overall satisfaction score was 90.6 ± 10.6 % (mean ± standard deviation). Mean percentage scores within the ‘service,’ ‘knowledge,’ and ‘self-management’ domains were 92.0 ± 10.8, 89.7 ± 11.3, and 89.2 ± 12.0 %, respectively. Patients with diabetes seen by a CPS within the PCMH model were very satisfied with the care they received overall.
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Reference Type(s) Journal Article
Topic Tag(s) Comprehensive Care;Patient-Centered Care;Primary Care Workforce Issues;Outcomes;Team Based Health Care
Special Population(s) Individuals with Multiple Chronic Conditions
Case Study No
Commentary/Opinion Piece No
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